Managing Enquiries

What it does — When students find a property they like, they can submit an enquiry or request a viewing. Agents receive these in the Portal and can accept, reschedule, decline, or respond with more information. The Portal provides a centralised dashboard to track all incoming leads.

Who uses it — Agent / Landlord

How it works

1. A student finds a property on the Housr website or app and submits an enquiry or viewing request
2. The agent receives a notification (email and in-Portal) about the new lead
3. In the Portal, the agent opens the enquiry dashboard to see all incoming requests
4. For viewing requests, the agent can:
   • Accept the viewing at the requested time
   • Suggest a different time if the original slot does not work
   • Decline if the property is no longer available
5. For general enquiries, the agent can reply with information or follow up via chat
6. The student is notified of the agent’s response through the app and email
7. The agent can track the status of all enquiries — new, responded, viewing scheduled, and completed

Where it lives — Portal (agent side) / Website and App (student side)

Regional availability — Both UK and US

Related features

• Communication — Continue the conversation with a student after an enquiry
• Contracts — Progress from enquiry to signed contract
• Concierge — How Housr admins help route and manage high volumes of enquiries