User Management

What it does — Admins manage all user accounts on the platform, including students, letting agents, and property operators. This covers account creation, verification, support, and suspension when necessary.

Who uses it — Admin

How it works

1. Navigate to the Users section in the Portal
2. Search for a user by name, email, or account type
3. View a user’s profile, including their activity history, linked properties, and account status
4. Key actions include:
   • Verify accounts — Confirm agent or operator identities before granting access
   • Edit account details — Update information on behalf of a user when needed
   • Suspend or deactivate accounts — Temporarily or permanently restrict access for policy violations
   • Provide support — Review account issues and resolve problems reported by users
5. Filter and browse users by type (student, agent, operator), region, city, or university

Where it lives — Portal

Regional availability — Both UK and US

Related features

• Moderation — Handle disputes and policy enforcement related to user behaviour
• Property Management — Manage the properties linked to agent accounts