Concierge

What it does — The concierge feature helps admins manage and route large volumes of student enquiries to the appropriate agents. When many students are searching for properties at once (such as during peak letting season), concierge ensures every enquiry reaches the right agent quickly and efficiently.

Who uses it — Admin

How it works

1. Navigate to the Concierge section in the Portal
2. View all incoming student enquiries across the platform in a centralised queue
3. Key actions include:
   • Review enquiries — See enquiry details including the student’s preferences, budget, and preferred location
   • Route to agents — Assign enquiries to the most appropriate agent based on the property, area, or availability
   • Bulk management — Process multiple enquiries at once during high-volume periods
   • Follow up — Track which enquiries have been picked up by agents and which still need attention
4. Ensure no enquiry falls through the cracks, especially during busy periods like the start of the academic year

Where it lives — Portal

Regional availability — Both UK and US

Related features

• Managing Enquiries — How agents handle enquiries once they receive them
• User Management — Manage the student and agent accounts involved in enquiries