Maintenance

What it does — Tenants can submit maintenance requests through the Housr app when something in their property needs attention. Agents and landlords receive these requests in the Portal and can track, update, and resolve issues in one place.

Who uses it — Student / Agent / Landlord

How it works

1. A tenant notices an issue in their property (e.g. a broken appliance, leak, or heating problem)
2. The tenant opens the Housr app and submits a maintenance request, describing the issue and optionally attaching photos
3. The agent or landlord receives a notification about the new request in the Portal
4. The agent reviews the request and updates its status as they work on a resolution
5. The agent can communicate with the tenant about the issue through the platform
6. Once the issue is resolved, the agent marks the request as complete
7. A history of all maintenance requests is kept for the property, providing a clear record

Where it lives — Portal (agent/landlord side) / App (student side)

Regional availability — Both UK and US

Related features

• Communication — Discuss maintenance issues directly with the tenant